Branch Member Service Representative I / II

About the role

This role plays a key role in creating a positive, welcoming experience for our members. You'll build relationships, process financial transactions accurately, educate members on products and services, and support branch goals through excellent service.

Responsibilities

• Deliver exceptional member service by addressing questions, issues, and concerns promptly and professionally
• Accurately process teller transactions, including deposits, withdrawals, loan payments, check cashing, and balancing
• Build positive member relationships and identify opportunities to support members’ financial needs
• Refer members to internal partners for additional services such as mortgages, investments, insurance, and small business support
• Participate in branch sales and service initiatives to support branch goals
• Serve as lobby lead as scheduled to ensure a welcoming and efficient member experience

Requirements

• BMSR I: Prior banking experience not required. Customer service or cash-handling experience required.
• BMSR II: Minimum of one year of branch banking experience required.

Qualifications

• High School diploma or equivalent required

Skills

• Exceptional customer service skills
• Ability to handle multiple tasks and prioritize effectively
• Strong communication and problem-solving abilities
• Basic knowledge of banking products and services

Benefits

• Comprehensive medical, dental, and vision plans
• Basic life and AD&D insurance, short-term disability, and long-term disability
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• Tuition reimbursement program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Pay

• BMSR I: $20.06 - $25.07
• BMSR II: $21.88 - $27.35

Schedule

• Full-time position (40 hours per week)
• Based at the Lunenburg Branch
• Schedules are coordinated collaboratively with the branch team to ensure smooth operations and consistent member service
• Flexibility is important, as schedules may vary and occasional travel to nearby branches may be needed
• Lancaster Branch Hours: Monday – Wednesday: 9:00 AM – 5:00 PM, Thursday: 9:00 AM – 6:00 PM, Friday: 9:00 AM – 5:00 PM, Saturday: 9:00 AM – 1:00 PM
• Branch team members are scheduled to arrive 45 minutes before opening and remain 15–30 minutes after closing to support daily preparation and end-of-day activities
• Saturday availability is required for the role, with coverage shared across the team