Branch Member Service Representative II

About the role

At Workers Credit Union, the mission is to enable financial prosperity through values‑driven solutions because everyone deserves a future they can believe in. As a $2.5B organization serving over 120,000 members, the credit union blends personal connection with modern capabilities to support members in the moments that matter most – the “Workers Way.” As a Branch Member Service Representative II, you will help create a positive, welcoming experience for members, build relationships, process financial transactions accurately, educate members on products and services, and support branch goals through excellent service. This role may be filled at the BMSR II level for experienced branch professionals who can handle more complex member needs, including account opening and lending.

Responsibilities

• Deliver exceptional member service by addressing questions, issues, and concerns promptly and professionally
• Accurately process teller transactions, including deposits, withdrawals, loan payments, check cashing, and balancing
• Build positive member relationships and identify opportunities to support members’ financial needs
• Refer members to internal partners for additional services such as mortgages, investments, insurance, and small business support
• Participate in branch sales and service initiatives to support branch goals
• Serve as lobby lead as scheduled to ensure a welcoming and efficient member experience
• Open and service all types of deposit and loan accounts
• Originate consumer loan applications (e.g., auto, personal, debt consolidation)
• Support more complex transactions and account needs

Requirements

• High school diploma or equivalent required
• Minimum of one year of branch banking experience required (for BMSR II)

Skills

• Member service and issue resolution
• Accurate teller transaction processing
• Relationship building and needs identification
• Product and service knowledge (mortgages, investments, insurance, small business)
• Branch sales and service initiative participation
• Lobby lead coordination
• Deposit and loan account opening and servicing
• Consumer loan application origination

Benefits

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance
• Short-term and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) with Safe Harbor Match of up to 4%
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Pay

Pay Grade: BMSR II – Pay Grade Range: $21.88 - $27.35 per hour (FLSA Non‑Exempt). Actual compensation may vary based on experience, internal equity, performance, etc.

Schedule

Full‑time, on‑site position (40 hours per week) at the Townsend Branch. Branch hours: Monday‑Wednesday 9:00 AM‑5:00 PM, Thursday 9:00 AM‑6:00 PM, Friday 9:00 AM‑5:00 PM, Saturday 9:00 AM‑1:00 PM. Team members arrive 45 minutes before opening and stay 15‑30 minutes after closing. Saturday availability is required; schedules are coordinated with the branch team and may vary, with occasional travel to nearby branches possible.