Branch Member Service Representative II

About the Role

At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in. For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

As a Branch Member Service Representative (BMSR), you’ll play a key role in creating a positive, welcoming experience for our members. You’ll build relationships, process financial transactions accurately, educate members on products and services, and support branch goals through excellent service. This position may be filled at a BMSR II level, based on experience and qualifications. BMSR II is for experienced branch professionals who can support more complex member needs, including account opening and lending.

Responsibilities

What You’ll Do (All Levels)

• Deliver exceptional member service by addressing questions, issues, and concerns promptly and professionally
• Accurately process teller transactions, including deposits, withdrawals, loan payments, check cashing, and balancing
• Build positive member relationships and identify opportunities to support members’ financial needs
• Refer members to internal partners for additional services such as mortgages, investments, insurance, and small business support
• Participate in branch sales and service initiatives to support branch goals
• Serve as lobby lead as scheduled to ensure a welcoming and efficient member experience

Additional Responsibilities – BMSR II

• Open and service all types of deposit and loan accounts
• Originate consumer loan applications (e.g., auto, personal, debt consolidation)
• Support more complex transactions and account needs

Requirements

• High School diploma or equivalent required
• BMSR II: Minimum of one year of branch banking experience required

Schedule

This is a full-time position (40 hours per week) based at our Leominster Branch. Schedules are coordinated collaboratively with the branch team to ensure smooth operations and consistent member service. Flexibility is important, as schedules may vary and occasional travel to nearby branches may be needed.

Leominster Branch Hours

• Monday – Wednesday: 9:00 AM – 5:00 PM
• Thursday: 9:00 AM – 6:00 PM
• Friday: 9:00 AM – 5:00 PM
• Saturday: 9:00 AM – 1:00 PM

Branch team members are scheduled to arrive 45 minutes before opening and remain 15–30 minutes after closing to support daily preparation and end-of-day activities. Saturday availability is required for the role, with coverage shared across the team.

Pay

Pay Grade Range for BMSR II: $21.88 - $27.35. Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Benefits

• Comprehensive medical, dental, and vision plans
• Basic life and AD&D insurance, short-term disability, and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs