Member Service Representative I/II - PJM Branch (300MSR1 / 300MSR2)

Position Summary

MSR I:

• Act as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member.
• Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members.
• Opens new accounts, resolves issues and professionally handles members' inquiries face to face.
• Provides a variety of transactional services for members' accounts on deposit and loan products.
• Able to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

MSR II:

• Under moderate supervision, act as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member.
• Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members.
• Opens new accounts, resolves issues and professionally handles members' inquiries face to face.
• Provides a variety of transactional services for members' accounts on deposit and loan products.
• Able to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.
• Able to assist with Teller functions.
• Conduct on the job training for MSR I.

Necessary Skills

• Cross-Sell Products
• Listening Skills
• Routine Account-Related Requests
• Dependability
• Quality of Work

Education and Experience

• High School Diploma (general studies) Required
• General Education Degree (GED) In Lieu of H.S. Diploma
• MSR I: Twelve (12) months Sales/Teller/Member Service Experience Required
• MSR I: Twelve (12) Financial Services Background Preferred
• MSR II: Eighteen (18) months Financial Services Background Preferred

Additional Experience and/or Qualifications

• Proficient in the lending process including input, funding, maintenance.
• Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position.
• Assist with lending up to and including imputing: funding and maintenance of loans.
• Proficient written and oral communication skills.
• Participation in Business Development activities REQUIRED

Compensation

Salary Range per hour, depending on experience and qualifications
MSR I: $16.63 - $24.13
MSR II: $18.27 - $26.54

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Company-Paid Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• Parking Discounts
• Long-Term Care Insurance
• Time Off

Physical Demands

• Sit
• Use hands and fingers to handle objects, tools, keyboards or controls
• Talk and hear
• Occasionally stand, walk, reach with hands and arms and stoop or kneel
• Regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects
• Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time

Additional Requirements

• There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

Equal Opportunity Employer

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.