Member Service Representative-Dispatcher

Essential Job Functions

• Creates, maintains, and coordinates service orders and construction work orders
• Dispatches service crews, as needed, to handle and restore service to consumers, including power outages and other problems
• Dispatches and receives radio transmission from field crews to coordinate assignments for power outage situations, service calls, and logging lockout tag out information
• Schedules appointments, creates, and maintains work requests in work management system for the staking technician
• Organizes, prepares, and confirms all staking appointments
• Responsible for coordinating and confirming all requirements for work orders have been completed and releasing work orders to field crews or URD contractor(s)
• Analyzes incoming information and provides service crews with information to identify issues and restore service
• Maintains constant monitoring of all communications in the field to know where service crews are located
• Manages priority maintenance inspections on unsafe member equipment
• Completes locates for work orders, pole and anchor replacements, and other projects as needed
• Responsible for maintaining right of way easement files
• Prepares and files right of way easements for each perspective county recorder’s office to ensure accuracy of all information to the specifications of each County
• Maintains constant monitoring of Supervisory Control and Data Acquisition System and Distribution Fault Anticipation System and responds appropriately to alarms
• Affords assistance with all customer service needs such as connect, disconnect, security lights, temporary disconnects, service upgrades, purchase of materials, and staking appointments
• Dispatches and receives radio transmission from line and service trucks in order to coordinate assignments for power outage situations, and service calls
• Processes work orders, timesheets and other material received from the crew
• Maintains, enters, and verifies material for inventory control
• Maintains monthly summary of work order charges for overhead costs
• Affords assistance in the process of closing work orders to plant on a monthly basis
• Works closely with the accounting department to balance plant accounts and work orders
• Coordinates information for work order inspections as requested
• Verifies work in progress with contractors
• Affords assistance on the process of verifying work in progress with contractors
• Affords assistance with contractors on work in progress
• Affords assistance with warehouse personnel and line operations manager as needed
• Participates in annual meeting as required
• Create Monthly Job Numbers
• Other duties as assigned