Member Service Rep 1

About the role

As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career. We are a $1.3 Billion financial institution located in Brea, CA looking for a Contact Center Representative with excellent customer service skills, initiative and a desire to work in a team setting. Safe and Secure Since 1952. At American First, our allegiance is to the Member. As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services.

Responsibilities

As a Contact Center Representative, you are responsible for providing Excellent Service to new and existing Members that call in to our Contact Center. Your ability to help the member solve issues and identify solutions that meet their needs is crucial to your success. Recent customer service/sales experience within a contact center preferred. This role is primarily answering inbound phone calls and providing our members excellent service while referring products and services based on their needs.

Qualifications

• 1 year experience in sales/customer service environment.
• 1 year experience answering phones in a fast-paced environment preferably in financial industry.
• 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.
• Excellent communication and Member service advisory skills.
• Proficient computer skills.
• Ability to work in a fast-paced environment.
• Spanish speaking preferred but not required.

Benefits

• medical
• dental
• vision
• paid life
• Long term disability and AD&D insurance
• generous 401(K) plan with employer match
• financial advisor
• free banking
• discounts on consumer loans
• paid holidays
• vacation
• sick
• flexible spending accounts
• tuition reimbursement
• special recognition programs

Pay

Salary Range: $19.64 To $24.56 Hourly. The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase Management will determine the appropriate compensation within the compensation range based on experience and education.

Schedule

ONSITE Position Mon-Fri 9:20am-6:05 pm