Member Services Rep

About Our Client

The organization operates in the healthcare and learning technology sector, providing outcomes-based, data-driven solutions across the learning lifecycle. It serves a broad audience including students, educators, and employers through a portfolio of brands that deliver credentialing, certification, and educational services. One of its notable divisions focuses on fitness and wellness certification, having trained over 1.4 million professionals globally across various specialties.

About the Opportunity

The Member Services Rep is responsible for delivering post-sales support to members in a contact center setting. This role ensures effective communication and resolution of member inquiries, supporting the ongoing engagement and satisfaction of members within the fitness and wellness certification program.

Responsibilities

• Provide accurate, friendly, and responsive service to members, meeting or exceeding service level agreements.
• Resolve member requests and inquiries via telephone, email, and social media.
• Offer light technical support including password resets, compatibility evaluations, and courseware guidance.
• Process member requests for cancellations and retests within policy and recommend fair resolutions for exceptions.
• Document inquiries and resolutions thoroughly.
• Identify and report unusual trends in inquiries.

Requirements

• Minimum of 2 years of customer service experience.
• High school diploma or equivalent.
• Strong interpersonal skills focused on resolution.
• Clear verbal and written communication abilities.
• Experience using various business systems to support customer inquiries.
• Problem-solving skills.
• Interest in fitness and training preferred.
• Certified Personal Training (CPT) certification highly desired.

Pay Range and Compensation Package

The current full-time annual salary range for this role is $34,500.00 to $49,280.00, excluding discretionary bonuses or sales incentives. Individual compensation will be determined by experience, qualifications, business needs, and market factors. Most full-time employees may be eligible for incentive bonuses or sales plans.

Benefits & Perks

• Health, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) plan with company match.
• Paid time off and parental leave.
• Employee assistance programs.
• Wellness programs including Headspace and Airvet.
• Charitable matching program.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.