Member Service (Contact Center) Representative 1
Summary
As a Contact Center Representative, you are responsible for providing Excellent Service to new and existing Members that call in to our Contact Center. Your ability to help the member solve issues and identify solutions that meet their needs is crucial to your success.
Qualifications
- 1 year experience in sales/customer service environment.
- 1 year experience answering phones in a fast-paced environment preferably in financial industry.
- 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.
- Excellent communication and Member service advisory skills.
- Proficient computer skills
- Ability to work in a fast-paced environment.
Benefits
- Medical
- Dental
- Vision
- Paid life
- Long term disability and AD&D insurance
- Generous 401(K) plan with employer match
- Financial advisor
- Free banking
- Discounts on consumer loans
- Paid holidays
- Vacation
- Sick leave
- Flexible spending accounts
- Tuition reimbursement
- Special recognition programs
Pay
The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase Management will determine the appropriate compensation within the compensation range based on experience and education.
Schedule
Ongoing, Onsite
Mon-Fri 9:20am-6:05 pm
About the Role
We are a $1.3 Billion financial institution located in Brea, CA looking for a Contact Center Representative with excellent customer service skills, initiative and a desire to work in a team setting.
Skills
Spanish speaking preferred but not required
Benefits
To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx
Pay
$19.64 To $24.56 Hourly
Schedule
Ongoing, Onsite
Mon-Fri 9:20am-6:05 pm