Member Service Associate 1 (57030) → Member Service Associate (Full-Time)

About the role

Responsible for handling financial transactions, including receiving and paying out money, verifying checks, and maintaining accurate records. Welcome visitors, assist members with deposits, withdrawals, and inquiries, and explain products and services to enhance member experience. Complete transactions such as money orders, cash advances, and loan payments while ensuring accuracy and security. Balance cash drawers, manage account holds, and assist with member service needs using various tools. Collaborate with other departments as required and maintain high standards of dependability, communication, and teamwork.

Responsibilities

• Handle financial transactions, including receiving and paying out money
• Verify checks and maintain accurate records
• Assist members with deposits, withdrawals, and inquiries
• Explain financial products and services to enhance member experience
• Complete transactions such as money orders, cash advances, and loan payments
• Ensure accuracy and security in all transactions
• Balance cash drawers and manage account holds
• Assist with member service needs using various tools
• Collaborate with other departments as required

Qualifications & Skills

• Dependability and strong job knowledge
• Adaptability and effective communication
• Teamwork and attention to detail
• Organizational skills and a customer-focused approach
• Ability to explain financial products clearly
• Handle sensitive situations professionally
• Promote services that benefit members

Pay

$16 to $20 per hour.