Member Service Assistant

About the role

Actively greets members, verifies membership card, keeps entry counts, and checks receipts upon members exiting. Performs and documents warehouse safety and security checks. Provides a high level of member service.

Responsibilities

• Conducts hourly building safety and security checks.
• Walks the building and perimeter, pushes carts and picks up stray items or puts items away.
• Corrects safety and security problems encountered, such as spills, trip hazards, and blocked exits.
• Fills out reports and shows results to the duty manager.
• Attends warehouse safety meetings.
• Maintains the entrance area consisting of opening/closing store doors, greeting members, verifying membership card, offering a cart, directing members, keeping coffee grinder clean, and keeping entrance/exit area clean and dry.
• Uses a handheld clicker to keep count of entering members, reports half-hours to front end managers, and records counts on weekly reports.
• Maintains the entrance area consisting of opening/closing store doors, proactively greeting all members as they enter and utilizing information from the membership scanner to acknowledge membership status and length, verifying membership cards, offering a cart, directing members, keeping coffee grinder clean, and keeping entrance/exit area clean and dry.
• Ensures workers make it to their cars safely, watches for members trying to enter the store, and scans for general suspicious behavior.
• Watch closing managers leave, report any suspicious activity to duty manager, and calls police if necessary.
• Ensures proper cleanup and disposal of hazardous materials.
• Ability to operate vehicles, equipment or machinery.
• Assists with department duties as necessary.
• Assists in other departments of the warehouse as necessary.

Requirements

• Ability to operate vehicles, equipment or machinery
• Open availability is needed to meet the needs of the business (apart from any religious or disability considerations)
• Proof of authorization to work in the United States if hired

Benefits

• paid time off
• health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
• health care reimbursement account
• dependent care assistance plan
• short-term disability and long-term disability insurance
• AD&D insurance
• life insurance
• 401(k)
• stock purchase plan to eligible employees