Member Representative I - Norfolk, NE

Job Type

Full time

Exempt/Non Exempt

Hourly

About the Role

The Auto Club Group (ACG) is a brand established over 100 years ago. Known and trusted by its members, ACG offers a range of services including travel, membership, insurance sales, and support.

Responsibilities

• Promote ACG products and services
• Provide sales and support services in person and by phone to Members
• Greet and service Members, including selling memberships and member benefits
• Provide cashiering services
• Support travel and/or Insurance departments with some outbound calling
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Experience in a customer-focused environment
• Customer-focused service and problem-solving skills
• Proficiency in Microsoft Office applications
• Effective communication (verbal and written)
• Ability to multi-task and prioritize tasks
• Professional demeanor and efficient customer service
• Ability to work in a high-volume, fast-paced environment

Qualifications

• Passion and enthusiasm for working with people
• Basic mathematical calculations for accurate monetary transactions
• Effective teamwork and leadership skills
• Ability to work under pressure

Skills

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Effective verbal and written communication
• Problem-solving and solution-seeking capabilities

Benefits

• 401(k) match up to 6%
• Medical, dental, and vision insurance
• Paid time off (PTO), 10 company-paid holidays, CEO days, and 2 floating holidays
• Complimentary AAA membership
• Tuition reimbursement

Pay

Earn a competitive hourly rate ($19.08 - $21.50) with potential for sales incentives and unlimited commissions on AAA Membership and Credit Card sales. Also, receive a corporate incentive plan bonus annually based on performance. Enjoy yearly merit raises dependent on individual performance.

Schedule and Work Environment

This is a full-time, in-office position with a schedule of Monday - Friday, 8:30 AM - 5:30 PM, including a 1-hour lunch break.