Member Relationship Advisor I. - Floating (Westerly, Wakefield, N. Kingstown, Coventry)

About the role

As a Member Relationship Advisor I., you will provide exceptional customer service to members in a variety of settings including branch offices, call centers, and online platforms. Your primary responsibility is to ensure that member needs are met promptly and effectively.

Responsibilities

• Engage in proactive outreach to members to build and maintain relationships.
• Handle inquiries and resolve issues related to banking services, products, and account management.
• Utilize CRM tools to track interactions and member activity.
• Participate in training sessions to enhance skills and knowledge in customer service and product offerings.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends.

Qualifications

• Proficiency in Microsoft Office Suite.
• Basic understanding of financial products and services.
• Valid driver’s license and reliable transportation.

Skills

• Customer service orientation.
• Effective verbal and written communication.
• Ability to handle multiple tasks simultaneously.
• Computer literacy, particularly with CRM software.

Benefits

• Competitive salary based on experience.
• Paid time off.
• Health insurance options.
• Professional development opportunities.

Pay

Salary range: $X-$Y per hour, depending on experience.

Schedule

Flexible schedule to accommodate member needs, including evenings and weekends.

Contact

To apply, please select "text preferred" for faster communication. For more information, sign up for job alerts or refer to the resources provided.