Member Relationship Advisor I. - Floating (East Greenwich, Warwick Plaza & Avenue, Cranston)

About the role

As a Member Relationship Advisor I., you will provide exceptional customer service and support to members in a fast-paced environment. Your primary responsibilities include handling member inquiries, processing transactions, and ensuring member satisfaction.

Responsibilities

• Handle member inquiries via phone and email
• Process transactions related to memberships and services
• Provide accurate and timely responses to member requests
• Ensure all interactions are conducted with high levels of professionalism and confidentiality
• Follow up with members to address concerns and improve their experience

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Basic computer skills including proficiency in Microsoft Office applications
• Experience in a customer service role is a plus

Qualifications

• Strong problem-solving and decision-making abilities
• Ability to work flexible hours including evenings and weekends
• Passion for providing excellent customer service

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Computer literacy

Benefits

• Paid time off
• Health insurance options
• Flexible schedule

Pay

• $15.00 per hour

Schedule

• Variable hours to accommodate member needs

Resources

• Training provided
• Opportunities for professional development