Member Relations Coordinator

About the Role

Markets the club through direct client contact to maximize membership experience. Maintains ongoing relationships with members in support of the club’s goals to achieve overall Membership growth.

Responsibilities

• Establishes and maintains positive member relationships and executes new member onboarding process.
• Builds and facilitates the Club’s Lifestyle Programming & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
• Works with Club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition, and other promotions to include entertainment contracts, P&L forecasts, and event floor plans.
• Attends events and functions to ensure proper execution of events.
• Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
• Facilitates the development and execution of a Member communication plan such as answering the telephone, routing calls, greeting and directing guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs, and banners.
• Supports in the development and implementation of retention strategies.
• Supports, communicates, and adheres to the company’s mission, brand, and core values.
• Performs other duties as assigned by supervisor or management.

Requirements

• Strong verbal and written communication skills.
• Strong attention to detail, planning, and organizational skills.
• Experience supervising others and leading a team.
• Excellent customer service skills.
• One year of golf course/private club-related work experience is preferred.
• Flexibility with schedule, including evenings and weekend work.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or associates.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Qualifications

• Excellent people and communication skills.
• Demonstrated outstanding customer service.
• Excellent organizational skills, attention to detail, drive, and motivation.
• Events management: 1 year (Required).
• Customer service: 1 year (Required).
• Ability to relocate to Medina, OH 44256 before starting work (Required).

Physical & Cognitive Activities

This description provides an overview of physical and mental activities to help applicants understand the job demands:

• A significant amount of time is spent speaking, walking, standing, and listening.
• Communication skills are frequently used when interacting with guests or staff members and when giving instructions.
• Time is spent reviewing budgets, revenues, inventories, and requisitions, requiring reasoning and thinking skills.
• Oversees subordinates, utilizing problem-solving, reasoning, motivating, and training abilities.
• Mathematical skills such as profit/loss concepts, percentages, and variances are used often.

Physical Demands

• Regularly required to stand, walk, and use hands and fingers to handle or feel.
• Frequently required to reach with hands and arms and talk or hear.
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.

Work Environment

• Often required to work evenings, weekends, and holidays.
• The noise level in the work environment is usually loud.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Job Type: Full-time

Work Location: In person