Member Relations

GENERAL SUMMARY

Model a high energy, world-class service and sales culture within the branch and credit union.

Coach, develop and mentor front line staff.

Uphold a strong sales culture within the credit union.

Assist Branch Manager and Sr. Management in day to day operations.

Primary Qualifications

• Passionate and enthusiastic;
• Possess world class service and leadership skills;
• Strong knowledge and understanding of FirstCCU products and services;
• Strong lending and underwriting skills.

Essential Duties And Responsibilities

• Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
• Provide leadership to teller staff to maximize their performance, help advance their growth and development, and achieve the credit union’s goals.
• Aid in branch services and operations as needed to serve our members, including teller backup, if needed.
• Install an energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
• Identify member needs and align products and services that help achieve their financial goals and those of the credit union.
• Strong outbound calling to assist in promoting a sales culture within the credit union.
• Mentor and motivate front-line staff.
• Assist Branch Manager or Senior Management in day to day operations.
• Follow the established FirstCCU lending policy and underwriting guidelines.
• Open new accounts including share draft accounts, certificates, individual retirement accounts, and various club accounts.
• Counsel with members on loan problems; changes in terms of payments; repayment schedules and release of collateral.
• Counsel with members on purpose, amount and payment terms.
• Take and review loan applications and make recommendations to Senior Lending staff for the disposition of all other loan applications.
• Obtain credit ratings, as required.
• Close and process loan requests, obtain information on collateral offered, secure and verify signatures and witnesses on documents.
• Review and update information on member record file, including credit rating, check accuracy of loan screens and documents.
• Review record of collateral insurance on loan and request of insurance coverage from members.
• Notify vendor to place security interest of credit union on titled documents, request discharge of security interest from holder as required.
• Disburse checks on approved loans.
• Record information in member file on approved or rejected loan applications, extension agreements, release of security and deferred payments.
• Answer telephone requests for loan information and the credit union’s products and services.
• Follow all state and federal laws and regulations.
• Assist in promoting a positive credit union image during non-working hours.
• Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union’s goals and objectives.

Requirements

• Passionate and enthusiastic;
• Strong leadership skills; including planning, organizational, communication, mentoring, coaching, staff development, and goal setting;
• World-class service skills;
• Intermediate knowledge of credit union products; services; loan policies and procedures;
• Strong sales and sales coaching skills;
• Knowledge of federal and state regulations relating to credit union operations management;
• Knowledge of Microsoft Office applications;
• Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)

Availability

• Available to work weekends and extended hours, as needed.
• Available to attend special off site sales events and credit union functions, as needed.

Personal Attributes

• Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.
• Works well with others and follows directions.
• Able to work independently.
• Detail oriented.
• Willing to make underwriting decisions.

Education And Experience

This position requires a high school education. This position is also required to become a notary. Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.