Member Relations Representative

About the role

Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 45 years and in over 30 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement—which encourages participation in and understanding of each child’s development.

Responsibilities

• Setting and attaining site sales goals
• Accurate Daily Sales Planner (DSP) reporting and analysis
• Strong computer skills/Care (our online database management system) knowledge and application
• Use features and benefits of Gymboree to provide information and sell enrollments, merchandise, birthday parties and special events to new and existing customers
• Answer incoming calls, make outbound calls, greet and service customers
• Answer emails in a timely manner and complete actions as required
• Maintain site standards, including, but not limited to: cleaning, stocking and pricing of merchandise, and helping with equipment set changes
• Local grassroots involvement
• Seeking community partnerships and business opportunities
• Updating websites, social media, etc.
• Creating and printing fliers to promote special events and other needed info
• Educate and enroll customers in the most appropriate class(es) for their child(ren)
• Maintain a working knowledge of programs and current lesson plans. May be trained in teaching if desired
• Keep track of birthday party scheduling. May be required to assist with birthday parties, as needed
• Recruiting and hiring
• Development
• Ensure brand quality and standards
• Handle inquiries/complaints

Requirements

• Sales experience
• Solid group leadership skills
• Intermediate computer skills
• Phone skills
• Customer service oriented
• Strong communication skills
• Must be able to lift a minimum of 20 lbs. and move play equipment
• Clean, physical appearance
• Visionary
• Flexible
• Motivator, organizer, and supportive

Qualifications

Gymboree Play & Music provides all training necessary.

Skills

• Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified