Director, Member Relations

About the Role

The Member Relations Manager will define and lead the end-to-end member experience for QR. This role is responsible for building a high-touch, personalized service model that reflects the brand's commitment to excellence.

What You'll Do

• Design and implement the member journey and service standards
• Build and lead the member relations and concierge team
• Oversee onboarding, engagement, and retention strategies
• Implement CRM systems and lifecycle management
• Establish service protocols and quality benchmarks
• Continuously improve the member experience based on feedback

What You Bring

• 8+ years in hospitality, luxury service, or customer experience
• Experience building and leading service teams
• Strong understanding of high-touch, personalized service models
• Operational excellence and attention to detail
• Passion for delivering exceptional experiences

AI-First Approach

You don't just talk about AI; you use it. You'll be AI-native—not "AI-aware." You'll design, own, and evolve agentic workflows that dramatically expand your leverage. You have a proven track record of using generative AI for creative production and machine learning for audience segmentation.

Life at Quite Remarkable

• Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
• Join forces with our diverse Global Community and connect with team members from all over the world.
• We offer a comprehensive extended health benefits package to ensure your total well-being.
• We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
• Enjoy delectable, complimentary lunches and participate in exciting team events in the office.

Pay

$110,000 – $130,000