Director, Associate Relations

We need to produce HTML fragment with sections: About the role (maybe from Position Purpose), Responsibilities (Key Responsibilities), Requirements (Minimum Qualifications, Preferred Qualifications, Minimum Education, Preferred Education, Minimum Years of Work Experience, Certifications, Competencies?), Benefits (Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off, medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.), Schedule? Not present. Pay? Not explicit salary; only "Competitive weekly/bi-weekly pay". That's pay info; we can include Pay section with that phrase. However rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state pay: "Competitive weekly/bi-weekly pay". So we can include Pay section. Benefits: yes. Schedule: not stated. So omit Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, accommodation, background check, agency note, etc. Also remove "Not the right job for you? Register your details..." etc. Also remove "Work Location: Hybrid or in-office". That's maybe location info; we could include as a short p? It's not a heading; but we could include as a paragraph under maybe About the role? However we need to preserve all substantive information. The location is substantive: "Job Location: SRS Distribution - McKinney 7440 State Highway 121 McKinney, TX 75070-3104". Also "Work Location: Hybrid or in-office". We could include location in a paragraph maybe under About the role or separate? There's no heading for location; we can just put a

with that info. We must not include duplicated lines. Also remove "Minimum Education: Bachelor’s degree..." etc. We'll include under Requirements or Qualifications. We need sections: About the role (from Position Purpose). Responsibilities (Key Responsibilities). Requirements (Minimum Qualifications, Preferred Qualifications, Minimum Education, Preferred Education, Minimum Years of Work Experience, Certifications, Competencies). Benefits (list). Pay (maybe just a sentence). Ensure we use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not create sections with filler like "commensurate with experience". Not present. Let's extract content. Position Purpose paragraph: "The Director, Associate Relations is a people leader responsible for supervising and developing the AR Specialists and Managers ensuring the consistent, accurate, and effective execution of the Associate Relations function nationwide. This role provides team level governance, supports capacity and escalation management, and partners with field leadership. The Associate Relations Director focuses on execution and operational excellence to help identify process improvements to enhance efficiency and usability." That's About the role. Key Responsibilities: list bullet points under "Leader Coaching & Enablement", "Risk Identification & Feedback Loops", "HR Program & Policy Execution", "Metrics & Continuous Improvement". Each has multiple sentences. We'll turn each bullet into

• with the sentences. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each sentence. Let's extract each bullet: Leader Coaching & Enablement: - Serve as head of Associate Relations function, with full accountability for performance management, goals setting, calibration, development planning and corrective action as needed. - Act as the final internal escalation point for complex or sensitive associate relations matters before involvement of HRBPs or Associate Relations leadership. - Provide team-level coaching on effective execution (HR policies, procedures and associate relations practices) and calibration to reduce variability in decision-making and execution quality. - Lead onboarding, training, and continuous development for Associate Relations associates, ensuring readiness to execute enterprise programs independently. - Conduct regular quality reviews of Associate Relations Team to identify trends, coaching opportunities, and systemic execution gaps, while monitoring workload balance and maintaining coverage. Risk Identification & Feedback Loops: - Monitor associate engagement trends, risk indicators, and execution gaps across assigned regions. - Proactively identify emerging risks and execution challenges and communicate findings to HRBPs and COEs. - Provide structured, data-informed feedback to improve enterprise programs, tools, and processes. HR Program & Policy Execution: - Execute enterprise HR policies, programs, and initiatives consistently across all supported locations. - Support communication and rollout of HR programs developed by COEs, ensuring clarity and adoption in the field. - Partner with COEs to support updates to all HR policies and associate handbook content, without redesign or customization. Metrics & Continuous Improvement: - Own team-level HR Execution metrics, including case quality, timeliness, consistency, escalation trends, engagement outcomes and recognition participation. - Track escalated issues to ensure timely follow-up and resolution and enable HRG operational efficiency. - Hold HRGs accountable for meeting defined performance and execution standards. - Identify systemic execution gaps and drive corrective actions through training, process refinement, or escalation to COEs. - Ensure follow-through on escalated issues and removal of execution barriers impacting HRG & Sr. HRG effectiveness. - Participate in enterprise HR initiatives and projects as assigned. Direct Manager/Direct Reports: Reports to: VP of HR; Direct Reports: Specialists, Manager, Senior Manager. Travel Requirements: Must be able to travel up to 30% to attend meetings, branch visits. Physical Requirements: Ability to sit for extended periods; Ability to work at a computer and attend virtual and in-person meetings. Working Conditions: Professional office or remote environment; Operates in a dynamic, collaborative, and fast-paced environment; Must manage multiple priorities efficiently while responding swiftly to employment-related inquiries and policy updates. These could be part of Requirements or maybe a separate section like "Job Details". But we only have headings for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put travel, physical, working conditions under Requirements or Qualifications. Probably under Requirements. Minimum Qualifications list: - Proven experience supporting field leaders in a multi-location or regional environment - Working knowledge of federal, state, and local employment laws - Strong analytical, problem-solving, and risk assessment skills - Excellent verbal and written communication skills - Demonstrated ability to operate within defined decision rights and enterprise standards - High level of integrity, judgment, and professionalism Preferred Qualifications: - Advanced HRIS reporting and analytics capability - Experience leading and developing HR professionals - Experience supporting enterprise change initiatives - Demonstrated success driving consistency and reducing variability across locations - Proactive compliance mindset with strong execution discipline Minimum Education: Bachelor’s degree in Human Resources, Business Administration, or equivalent experience. Preferred Education: None. Minimum Years of Work Experience: Minimum of 6 years of professional HR experience, with a focus on associate relations and HR advisory services. At least 3+ years of people management experience is preferred. Certifications: Not required Preferred: SHRM-SCP, SPHR, or equivalent certification Competencies: list: - People Leadership & Team Development - Associate Relations & Case Management - Policy Execution & Consistency - Risk Identification & Escalation - Frontline Leader Coaching - Enterprise Execution Discipline - HR Program Implementation - Metrics Awareness & Continuous Improvement - Strong judgment, confidentiality, and professionalism Benefits: "Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility." Pay: Actually the benefits line includes pay; but we could separate Pay: "Competitive weekly/bi-weekly pay". However the benefits sentence already includes that. To avoid duplication, we could keep Benefits section with the whole list, and maybe not have separate Pay. But rule: we can include Pay section only if posting actually states them. It does state pay within benefits. Could still have Pay section with that phrase, but then we would duplicate. Better to have Benefits section include pay as part of list. However the instruction: "Use
  • for any list of duties/requirements/benefits, and

    for prose." So we can make Benefits a

    • list. The benefits sentence includes multiple items separated by commas; we can split into list items. Let's parse benefits: - Competitive weekly/bi-weekly pay - discretionary bonuses - 401(k) with company match - Employee Stock Purchase Plan - paid time off (vacation, sick, volunteer, holidays, birthday, floating) - medical/dental/vision - flexible spending accounts - company-paid life and short-term disability - plus optional long-term disability - additional life insurance - All benefits subject to eligibility. We'll make each as
    • . The last note "All benefits subject to eligibility." could be a

      after list or as a li. Now we need to ensure we don't include boilerplate: EEO, accommodation, background check, agency note, etc. Remove those. Also remove "Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!" Remove. Also remove "Work Location: Hybrid or in-office". Could keep as a short p maybe under About the role? But it's not a heading; we could include as a paragraph after About the role. However we need to preserve all substantive information. So include location and work location. We have Job Location line: "Job Location: SRS Distribution - McKinney 7440 State Highway 121 McKinney, TX 75070-3104". Also "Work Location: Hybrid or in-office". We'll combine into a paragraph: "Job Location: SRS Distribution - McKinney, 7440 State Highway 121, McKinney, TX 75070-3104. Work Location: Hybrid or in-office." Travel Requirements etc: we could include under Requirements as a list. Let's structure:

      About the role

      Position Purpose paragraph.

      Job Location: SRS Distribution - McKinney, 7440 State Highway 121, McKinney, TX 75070-3104. Work Location: Hybrid or in-office.

      Responsibilities

      • Leader Coaching & Enablement: Serve as head of Associate Relations function, with full accountability for performance management, goals setting, calibration, development planning and corrective action as needed. Act as the final internal escalation point for complex or sensitive associate relations matters before involvement of HRBPs or Associate Relations leadership. Provide team-level coaching on effective execution (HR policies, procedures and associate relations practices) and calibration to reduce variability in decision-making and execution quality. Lead onboarding, training, and continuous development for Associate Relations associates, ensuring readiness to execute enterprise programs independently. Conduct regular quality reviews of Associate Relations Team to identify trends, coaching opportunities, and systemic execution gaps, while monitoring workload balance and maintaining coverage.
      • Risk Identification & Feedback Loops: Monitor associate engagement trends, risk indicators, and execution gaps across assigned regions. Proactively identify emerging risks and execution challenges and communicate findings to HRBPs and COEs. Provide structured, data-informed feedback to improve enterprise programs, tools, and processes.
      • HR Program & Policy Execution: Execute enterprise HR policies, programs, and initiatives consistently across all supported locations. Support communication and rollout of HR programs developed by COEs, ensuring clarity and adoption in the field. Partner with COEs to support updates to all HR policies and associate handbook content, without redesign or customization.
      • Metrics & Continuous Improvement: Own team-level HR Execution metrics, including case quality, timeliness, consistency, escalation trends, engagement outcomes and recognition participation