Member & Parent Coordinator

About the role

The Member and Parent Coordinator reports to the Unit Director and is responsible for providing high-quality service to members, parents, volunteers, and the community. Key responsibilities include managing front desk operations, greeting and assisting visitors, communicating with staff, collecting fees, and promoting member enrollment.

Responsibilities

• Manage all aspects of the front desk including ensuring policies and procedures are followed
• Cordially greet and assist all members, parents, volunteers, staff, and community members
• Create a positive and welcoming environment
• Update membership registrations and information in the Vision Member Tracking system
• Communicate with staff about pertinent information from member applications
• Greet members warmly upon arrival and record attendance daily
• Answer and transfer phone calls, take and deliver messages, and check messages regularly
• Collect and record all fee payments
• Promote member enrollment and update the Member database
• Aid in logging member discipline/incident reports and reconciling cash with Vision reports
• Provide attendance and other member-related data to administration as requested
• Communicate regularly with members and parents about upcoming events, programs, and community resources
• Be a liaison between Club staff/leadership and schools/other Club partners
• Attend staff meetings as scheduled
• Contact the Vice President of Operations in case of emergencies
• Aid in establishing building safety procedures and training staff and members
• Assist with membership recruitment and Club tours
• Perform other duties as assigned

Additional Responsibilities

• May be assigned special projects by the Unit Director
• Must participate in the after-school pick-up program if necessary
• Must assist with outreach for new members

Qualifications

• High School Diploma or equivalent
• Two years’ related experience working with youth/family-oriented agencies
• Demonstrated ability and interest in working with youth
• Excellent interpersonal and organizational skills with attention to detail
• Strong communication skills, both oral and written
• Skilled in Microsoft Office products and database management
• Must be able to demonstrate the Boys & Girls Clubs of Acadiana programs and philosophy

Skills/Knowledge Required

• High School Diploma or equivalent
• Two years’ related experience working with youth/family-oriented agencies
• Demonstrated ability and interest in working with youth
• Excellent interpersonal and organizational skills with attention to detail
• Strong communication skills, both oral and written
• Skilled in Microsoft Office products and database management
• Must be able to demonstrate the Boys & Girls Clubs of Acadiana programs and philosophy

Benefits

N/A

Pay

$11 - $13 per hour

Schedule

N/A

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