Member of IT Staff

About the role

We are building AI to simulate the world through merging art and science. We are looking for someone to join our IT team and take ownership of day-to-day technical support for a globally distributed company.

Responsibilities

• Handle help-desk tickets: Triage and resolve employee requests — password resets, access provisioning, Slack/Google Workspace/Zoom troubleshooting, and general "my thing is broken" support
• Manage the device lifecycle: Procure, provision, configure, and ship laptops for new hires. Handle off-boarding wipes and returns. Keep the asset inventory accurate
• Run on-boarding and off-boarding: Create accounts, apply security profiles, draft welcome communications, and make sure new employees have everything before day one
• Administer Google Workspace: Manage users, groups, aliases, and license assignments. You'll use both the admin console and CLI tools regularly
• Support endpoint compliance: Work with our device trust tooling to keep employee machines meeting security policies, and follow up when they don't
• Deploy and enforce security policies: Help roll out and maintain endpoint security configurations, access controls, and compliance requirements across the fleet
• Manage corporate software: Handle seat assignments, renewals, license optimization, and access reviews across our SaaS stack
• Support office networking and AV: Help maintain networking equipment, conference room setups, and office technology across our physical locations as needed
• Train and enable employees: Deliver lightweight technical guidance and training on IT systems, both for new hires and for ongoing support (written guides, short walkthroughs, the occasional screen share)
• Write things down: Maintain run-books, knowledge base articles, and process docs. If you fix something, document how

What this role can grow into

We don't expect you to stay in a pure helpdesk lane. Our SOC2 program has ongoing evidence collection and device trust work to pick up, and there's security policy work that needs someone to own the rollout and enforcement side. On the infrastructure side, we manage cloud resources through infrastructure-as-code, and there's room to contribute once you're comfortable. We also automate a lot (scripting, CI/CD pipelines) and there's no shortage of manual process waiting to be turned into a workflow. Over time, you'd lead IT projects around endpoint management, security improvements, and internal tooling rather than just executing on them.