IT SUPPORT STAFF

Duties/Responsibilities

• Install and configure software, network equipment and computer systems
• Troubleshoot and resolve issues with banking software or hardware
• Walk colleagues or clients through steps to help them resolve their technical problems
• Maintain procedures and reports that provide technical support to the entire organization
• Analyze records and logs to spot underlying trends and potential issues
• Support the implementations of new solutions or applications
• Establish accounts for new users and assist with password or login problems
• Assets management

Requirements

• Very strong interpersonal communication and relationship-building skills
• Associates or Bachelor's degree in computer science or 5+ years of experience in IT, 3+ years of experience in technical support role
• Working knowledge and expertise with a variety of software and hardware applications including Microsoft but not limited to Microsoft products
• Analytical skills to study problems, record and identify solutions
• Experience in and the ability to juggle multiple projects simultaneously
• Excellent written and verbal communication
• High attention to detail
• Knowledge of Windows desktop and Windows Server Environment