Member of Operations Staff, IT Manager

What We're Looking For

• 5+ years in IT support/administration, including 2+ years owning IT (or as a senior/sole IT resource) at a company of similar size
• Strong with macOS and Windows fleets, MDM (Jamf, Kandji, Intune, or similar), and identity/SSO administration
• Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall management
• Experience selecting and managing SaaS tools and vendors
• Security-minded: you patch, you enforce MFA, you sweat access reviews
• Clear communicator who's patient with non-technical colleagues
• Comfortable being a team of one: prioritizing, documenting, and asking for help when needed
• Must be able to work 5 days a week at our Palo Alto office

What You'll Do

• Employee support & hardware
• Own day-to-day IT support: troubleshooting, escalations, and walk-up help for the Palo Alto office; remote support for London and Zurich
• Manage the full device lifecycle — procurement, imaging/MDM enrollment, deployment, repair, and retirement — for laptops, monitors, and peripherals
• Run technical onboarding and offboarding: accounts, hardware, and access provisioning/deprovisioning
• Maintain office AV, conference rooms, and printers
• Systems & network
• Own office networking: Wi-Fi, switches, firewalls, VPN, and ISP/vendor relationships
• Administer core SaaS: identity/SSO (e.g., Google Workspace), email, Slack, MDM, and endpoint security
• Manage software licensing, renewals, and IT vendor contracts
• Security & policy
• Define and enforce IT security policy: device compliance, patching, MFA, access reviews
• Lead security tooling rollout (endpoint protection, password management) and phishing awareness
• Support compliance efforts (e.g., SOC 2) with evidence collection and control ownership
• Maintain asset inventory and IT documentation
• Planning
• Own the IT budget and make build/buy/outsource recommendations
• Plan for growth across three offices, including standardizing IT setup internationally