Operations Staff

Duties And Responsibilities

• Embodies Eva’s Village’s core values, voice and tone in order to provide an exceptional and effective experience for our clients, funders, employees and volunteers.
• Build rapport and maintain professional boundaries with guests.
• Must be completely familiar with all rules of the program.
• Responsible for conducting intakes for clients seeking assistance at the Homeless HUB.
• Responsible for the completion of client discharges and all discharge procedures.
• Maintains the sign-in/sign-out sheets.
• Maintains activities log with meetings, van, etc.
• Maintains the communication book and electronic shift reports.
• Responsible for client data entry into the HMIS system.
• Answers the phone, relays calls and takes messages.
• Responsible for the security of the program.
• Monitor entrances/exits and control access to the facility.
• Conducts client searches at access control and removal of contraband.
• Responds to emergencies, including medical incidents, disturbances, or safety concerns.
• Documents all incidents concerning residents, security and facility maintenance.
• Arranges transportation of guests to meetings, hospitals, etc., and, if needed, may be asked to drive.
• Interacts with residents, referring their problems to the proper person resulting in the resident getting the assistance they need.
• Communicates important updates during shift change or conclusion of Hub operating hours.
• Attends mandatory monthly in-service and staff meetings.
• Oversees ongoing maintenance and general cleanliness of the facility.
• Reports all breakdowns and wear and tear to the maintenance department via work orders.
• Performs daily inspections of the facility including common areas, bathrooms, and unutilized areas.
• Performs crisis intervention when necessary.
• Responsible for all office supplies and ordering when necessary.
• Monitors and updates facility binders.
• Collaborates with case managers and external agencies to assist in meeting the needs of guests.
• Supports program goals related to housing placement and service engagement.
• Performs other duties as assigned by the immediate supervisor.

Qualifications & Experience

• High School Diploma or equivalent.
• Valid driver’s license.
• Basic computer skills.
• Ability to operate with minimal supervision.
• Ability to communicate effectively with all levels of the organization.
• Must supervise residents in a fair and diplomatic manner.
• Must possess conflict resolution skills.