Operations Staff

Key Responsibilities

• Aid with daily operational tasks and workflow execution.
• Support system functionality audits and ongoing operating procedures review.
• Monitor operational metrics and KPIs; report trends and suggest improvements.
• Support client month end reporting and additional client reporting requests as needed.
• Participate in special projects and process improvement initiatives.
• Aid in onboarding new clients, systems, and services.
• Provide support to Director of Development for client education and internal processes.
• Contribute to cross-departmental coordination and communication to improve operational efficiency.

Other Duties

Perform additional tasks as assigned by the Operations Supervisor.

Perks & Benefits

• Flex schedule option after 90 days
• Competitive compensation
• Comprehensive benefits
• Supportive, close-knit team
• Growth opportunities as we expand
• A culture that respects work-life balance

Skills & Qualifications

• Experience in therapy billing or healthcare operations preferred.
• Familiarity with therapy practice management systems.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities and adapt to changing workflows.
• Professional demeanor and team-oriented attitude.

Preferred Attributes

• Strategic thinking and problem-solving capabilities.
• Ability to educate and train others effectively.
• Calm and professional communication style, especially under pressure.
• Stable work history with consistent attendance.

Work Environment

• Office-based role with standard working hours.
• Occasional remote collaboration with team members and clients.
• Requires use of office equipment including computers, phones, copiers, and fax machines.