Member of Technical Staff - IT Engineering

Key Responsibilities

• Handle day-to-day operational IT requests
• Define and implement systems and processes that will help the IT function operate more efficiently
• Act as the on-prem IT lead at our New York headquarters
• Provide white-glove operational support for executives
• Facilitate rapid growth by providing a friendly onboarding experience for new employees
• Aid with the design and deployment of IT systems such as MDM, SSO, and ticketing systems
• Support IT Security initiatives, including hardware security key rollout and device posture attestation
• Manage SaaS platforms and spend
• Assist with the buildout of new offices by setting requirements and coordinating the installation of audio/visual, networking, and office security equipment

Required Qualifications

• Recent experience with Tier 1 and Tier 2 IT support
• Comfort working in a customer-facing role in which you are dealing with executives, executive assistants, engineers, and non-technical people
• Ability to navigate complex, non-trivial problems with minimal support
• Experience working with both macOS and Windows devices (Linux is a bonus)
• Expertise in managing user provisioning through Rippling and Okta, including automating user onboarding and offboarding flows
• Experience configuring and managing Okta as the primary SSO IdP, including integrating SaaS platforms with Okta SSO
• Familiarity with MDM solutions such as Jamf, Kandji, or JumpCloud (FleetDM is a bonus)
• Experience administering Google Workspace, Slack, Jira, and Linear
• Strong technical depth and domain expertise, with the ability to communicate technical information clearly to various audiences

What We Offer

• Top-tier compensation: Salary and equity structured to recognize and retain our talent globally
• Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options
• Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance
• Meals: Lunch and dinner are provided in the office daily
• Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys
• Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
• Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable
• Team building: We have regular off-sites, happy hours, and team celebrations