Member Experience Sales Specialist - McWilliams

About the Role

Responsible for presenting the Y to prospective members and program participants by phone. Creates personalized sales experiences by identifying membership options and programs that meet their needs and interests. Communicates the Y's cause and mission to connect prospects with its values.

Responsibilities

• Works with the Association Member Experience Sales Director to meet or exceed sales and revenue goals.
• Meets or exceeds individual goals set by Brand Experience leadership.
• Conducts outbound calls to sell and promote YMCA memberships and programs tailored to prospective members' needs.
• Recruits new members and encourages previous members to rejoin using data from the Association Brand Experience team.
• Schedules center experience tours for prospective members and follows up after tours.
• Adheres to YMCA policies regarding membership and program sales.
• Guides callers through website and online registration processes.
• Registers participants over the phone and assists with clerical tasks.
• Builds rapport with prospective members of all socio-economic levels.
• Utilizes provided systems and resources to maximize sales effectiveness.
• Presents promotions aligned with prospective members' interests to create urgency.
• Assures compliance with Association standard operating procedures.
• Manages objections and shares recurring themes with the supervisor.

YMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture. We are cause-driven, welcoming, nurturing, hopeful, determined, and genuine. As a cause-driven leader, you are expected to embody these values daily.

YMCA Competencies (Leader)

• Mission Advancement: Demonstrates the Y’s values, serves others, recruits volunteers, and supports fundraising.
• Collaboration: Works effectively with diverse individuals, builds rapport, listens actively, and communicates effectively.
• Operational Effectiveness: Makes sound judgments, embraces new approaches, sets goals, and strives to exceed expectations.
• Personal Growth: Pursues self-development, embraces change, and maintains up-to-date knowledge and skills.

Qualifications

• Certifications required within 30 days: CPR/AED and First Aid.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers and phones.

Skills

• Language Skills: Reads and comprehends instructions, writes correspondence, and presents information effectively.
• Mathematical Skills: Performs basic arithmetic and interprets data.
• Reasoning Ability: Applies common sense, resolves routine problems, maintains confidentiality, and is sensitive to others' needs.

Physical Demands

Regularly required to stand, walk, talk, and hear. Frequently uses hands for handling objects. Occasionally lifts up to 10 pounds. Requires adequate vision and hearing to monitor the environment and communicate effectively.

Work Environment

Moderate noise level. Reasonable accommodations may be made for individuals with disabilities.