Customer Experience Specialist (Sales Support)

About the role

The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. The CES has high level of client contact, acting as the liaison between the client and the company. The CES will positively manage communication between the sales team and other divisions of CI; they will assist in managing the overall experience of the client. The CES will be expected to work in the same passionate and fast paced environment of the sales force.

Responsibilities

• Processes sales orders into the ERP; responsible for tracking from inception to completion once in Order form.
• Receives and reviews Vendor Acknowledgements for accuracy (verifies product description, pricing, ship date, etc.) and posts Vendor Acknowledgements in the ERP.
• Solves vendor pricing and invoice discrepancies.
• Covers requests for delivery, service, and installation with operations personnel.
• Informs Account Representative and Team of all significant developments in order process.
• Reviews Status and Open Quote Reports with respective Team Sales Representative on a weekly basis; follows up immediately on all open punch and project issues that result from this weekly meeting.
• Able to serve as primary customer contact to answer questions, update on order statuses, and problem solve.
• Understands the importance of lead times, as well as project / order coordination with the customer, Sales, Project Management, and Scheduling.
• Assists in contract administration.
• Interfaces with all other departments to meet customer needs.
• Identifies and enlists resources necessary to effectively meet or exceed customers’ needs and expectations, including improvement of lead times and negotiations within company.
• Maintains accurate and standardized order documentation.
• Answers incoming phone calls.

Requirements

• High School Diploma/GED.
• 2 - 5+ years in customer service and/or administrative experience.
• Proficiency in software applications, like Microsoft Office Suite of products and Adobe Products.
• Excellent written and verbal communication skills.
• Attention to detail and thorough when completing work tasks.
• Thorough understanding of pricing concepts and mathematical calculations.
• Excellent problem solving, organizational, administrative and critical thinking skills.
• Ability to prioritize workflow, handle a diversity of tasks at once and meet deadlines with a high level of accuracy.
• Expresses passion for both product and individual projects with high level engagement in client facing tasks.
• Works as a team player to demonstrate enthusiasm, optimism, and persistence.
• Strong customer service skills and ability to work well in a team environment.

Qualifications

• Thorough understanding of pricing concepts and mathematical calculations.
• Excellent problem solving, organizational, administrative and critical thinking skills.
• Ability to prioritize workflow, handle a diversity of tasks at once and meet deadlines with a high level of accuracy.
• Strong customer service skills and ability to work well in a team environment.

Skills

• Customer Service
• Order Management
• Communication
• Problem Solving
• Organizational Skills
• Mathematical Calculations

Benefits

About Us
Corporate Interiors is a customer-focused organization specializing in workplace environments. From our foundation in 1985, our shape, progression and prosperity have been formed by listening to the marketplace and understanding the strategic direction of the clients we serve. Corporate Interiors is widely recognized as the largest re-manufacturer of office furniture in the Philadelphia Region. The Company partners with clients to provide inspirational workplace environments. This encompasses an extensive collection of workspace furniture solutions; architectural solutions; custom millwork; flooring; audio visual integrations; comprehensive in-house design and project management capabilities; and manufacturer of eco-friendly new furniture. Corporate Interiors offers industry leading benefits to eligible employees, including; Medical, Dental, and Vision Insurance, Company Paid Life Insurance, Company Paid Disability Insurance, Paid Time Off, Paid Holidays, 401(K) and Profit-Sharing Plan And more!

Pay

Commensurate with experience.

Schedule

N/A