Customer Experience Specialist

About the role

Gold Star Foods is the leading food distributor to K‑12 schools in the United States. The Customer Experience Specialist provides excellent customer service by completing and processing orders, finding solutions to order issues, and communicating the transit of orders.

Responsibilities

• Process inbound orders and communicate order status to customers.
• Review accuracy of incoming and outgoing orders; collect and input orders submitted via fax, email, voicemail, or online order entry transmission.
• Build and maintain professional, positive, proactive relationships with customers.
• Manage multiple assigned accounts.
• Meet department daily deadlines and seasonal deadlines.
• Inform customers of item availability and offer substitution solutions that meet specifications and serving size requirements.
• Assist customers daily via telephone and email to provide service and resolve problems.
• Work with Inventory and Procurement to notify when low‑stock or out‑of‑stock issues arise at the warehouse level.

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational abilities; great multi‑tasker with attention to detail.
• Willingness to resolve customer issues.
• Thrives in an independent work environment; self‑motivated and structured.
• Skill in establishing and maintaining effective working relationships.
• Customer‑service focus and excellent phone etiquette.
• Proficient in Microsoft Office and Microsoft Dynamics NAV.
• Ability to establish priorities and make decisions.

Education & Experience

• High School Diploma or equivalent (required).
• 2+ years of customer service experience (required).

Working Conditions

Professional office environment with ambient room temperatures, standard lighting, and typical office equipment. Employees may need to sit or stand as needed, walk on level surfaces, reach above shoulder height or below the waist, and lift up to 25 pounds on occasion using proper lifting techniques.