Customer Experience Specialist

About the role

Position Overview The Customer Experience Specialist provides excellent customer service by completing and processing orders. The Customer Experience Account Specialist also finds solutions to order issues and communicating the transit of orders.

Responsibilities

• Process inbound orders, communicate order status to customers.
• Review accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or on-line order entry transmission.
• Build and maintain professional, positive, proactive relationships with customers.
• Manage multiple assigned accounts.
• Able to meet deadlines including department daily deadlines and seasonal deadlines.
• Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size.
• Assist customers daily via telephone and email to provide customer service and resolve problems.
• Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.

Requirements

• Excellent skill in both verbal and written communication
• Strong organizational skills, great multi‑tasker, attention to detail
• Not afraid to resolve customer issues.
• Thrives in an independent work environment, self‑motivated, and structured.
• Skill in establishing and maintaining effective working relationships.
• Customer Service focus and excellent phone skills.
• Proficient in Microsoft Office and NAV.
• Establish priorities and make decisions.
• High School Diploma or equivalent required.
• 2+ years of Customer Service experience required.

Professional office environment, Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting to 25 pounds on occasion.