Customer Experience Specialist

About the role

Join our award-winning company and culture as a Customer Experience Specialist and help create exceptional experiences through problem solving, systems thinking, and customer advocacy.

Responsibilities

• Align with Clickstop's Core Values to drive our culture and business forward.
• Communicate, Responsible, Decisive, Enthusiastic, and Courageous.
• Provide industry-leading customer support for one of our e-commerce brands.
• Demonstrate our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.
• Complete daily tasks while living out our values and code through self-awareness and integrity.
• Celebrate what is going well while identifying opportunities for growth.

Critical Skills

• Customer Experience & Service Systems Thinking
• Diagnostics Thinking & Root Cause Awareness
• Ownership & Follow-Through
• Communication & Relationship Building
• Adaptability & Continuous Improvement

What We Value

• Naturally wired to take ownership, solve problems, and deliver exceptional customer experiences.
• Strong communication and relationship-building skills with customers and internal teams.
• Critical thinking skills with the ability to identify root causes, make sound decisions, and balance customer needs with business priorities.
• Curiosity, adaptability, and a continuous improvement mindset.
• Commitment to high-quality work, accountability, and alignment with Clickstop's Core Values.

What Clickstop Provides

• Comprehensive training program.
• 4–6 weeks of learning about the company, products, processes, and people.
• Continued support as you build confidence and grow your impact.
• A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.).
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Meaningful collaboration opportunities across highly dynamic Clickstop teams.
• Recognition for personal, team, and company accomplishments.
• Competitive compensation and a highly valued full-time benefits package:
• Health Insurance ($0 Premium option)
• Dental & Vision Insurance
• Paid Holidays, Wellness, Volunteer, and Birthday PTO
• Life and Disability Insurance
• 401K Match
• ESOP – After one full year of service and minimum hour requirement is met

Work Schedule

This role is Hybrid with weekly onsite requirements in Urbana, IA. For remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania. Must be authorized to work in the United States. Employment is contingent upon the completion of a satisfactory background check.