Customer Experience Specialist

About the role

We are looking for a Customer Experience Specialist to provide administrative and service-oriented support for the IT team in New Orleans, Louisiana. This contract opportunity is ideal for someone who enjoys coordinating details, communicating across departments, and helping maintain smooth day-to-day operations in a mission-driven non-profit environment. The person in this role will contribute to purchasing activities, service request follow-up, website content updates, and project coordination while ensuring staff receive timely and attentive assistance.

Responsibilities

• Coordinate IT-related purchasing activities by preparing requests, working with vendors, monitoring order progress, and helping maintain adherence to internal procurement guidelines.
• Support departmental initiatives by organizing project materials, tracking milestones, and assisting leadership with documentation and communication needs.
• Maintain IT-related content on the organization's WordPress site, ensuring updates are accurate, timely, and presented clearly.
• Create, submit, and monitor service tickets while keeping clear records and following up to help drive timely issue resolution.
• Serve as a central point of contact between the IT department and internal staff, providing responsive and courteous communication regarding requests and updates.
• Prepare spreadsheets, letters, reports, and other administrative materials using Microsoft Office applications to support departmental operations.
• Assist with scheduling, email correspondence, and general coordination tasks that help the IT team stay organized and effective.
• Handle inbound and outbound communications effectively, directing inquiries appropriately and ensuring staff concerns are addressed promptly.

Requirements

• Previous experience in an administrative, customer service, or office support role, preferably in a department supporting internal operations.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint for document creation, communication, and tracking activities.
• Ability to manage data entry tasks accurately and maintain organized records across multiple priorities.
• Strong written and verbal communication skills, including clear email and phone etiquette.
• Experience coordinating schedules, appointments, or follow-up activities in a fast-paced environment.
• Familiarity with customer service practices and the ability to provide helpful, timely support to internal stakeholders.
• Comfortable learning departmental processes, tracking requests, and working with vendors or cross-functional teams.
• Experience with WordPress or similar website content management systems is preferred.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.