Customer Experience Specialist

About the role

The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Responsibilities

• Handle incoming phone calls from our 800 numbers
• Assist customers with placing orders and providing quotes over the phone
• Assist in managing our shared customer support inbox by responding to customer inquiries
• Perform general account management to our smaller, unassigned accounts
• Provide order status to customers via phone or email
• Provide assistance to our customers via web chat
• Respond appropriately to customer requests for information
• Indirectly responsible for product quality
• Perform other duties, and tasks as assigned

Requirements

• High School Diploma or GED required
• AA in business is preferred
• 3+ years of sales related customer service tasks and responsibilities is required
• Excellent communication both verbally and in writing
• Attention to detail
• Microsoft Office skills and knowledge (data entry)
• Prior experience utilizing an ERP system
• Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations
• Applicants must be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.