Member Experience Professional II - Digital

About the role

This position has an emphasis on demonstrating sales acumen and identifying member needs while finding solutions as a representative for Partners Federal Credit Union. This is achieved through interactions and development of long-term profitable relationships with our member.

Responsibilities

• Build a “Book of Members”, ensuring periodic contact to deepen the membership with
• Input data quickly and efficiently. Research and obtain further information for incomplete documents.
• Ensure all new member data is entered accurately. Correct errors as needed. Comply with data integrity and security policies.
• Follow all confidentiality procedures to protect member and credit union information.
• Update and add notes regarding call and member to all Synapsys events
• Take inbound calls and emails (account assistance/maintenance, submitting events, family referrals, new memberships)
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
• Protects and maintains confidentiality with all members financial data when handling customer requests and transactions.
• Compile, verify accuracy and sort information to prepare source data for computer entry.
• Able to present recommendations focused on benefits to member, and function of product or service.
• Able to uncover and determine member financial needs.
• Attend department and other meetings as needed.
• Balances workload to handle new members and follow-up for existing members.
• Provide additional administrative support as needed.

Qualifications

• Minimum Education Required to Perform Job: High School Diploma or GED
• Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire: 2 to 5 years
• Specific Experience Required: Some sales experience required
• Abilities and Behaviors: Strong listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate and follow up on products, policies, or technical issues over the phone
• Shift Work: Monday – Saturday, Day and Early Evening Shifts

Skills

• Strong listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate and follow up on products, policies, or technical issues over the phone

Benefits

To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Pay

The hiring range for this position in Florida is $20.04 to $30.06 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Schedule

Monday – Saturday, Day and Early Evening Shifts