Member Engagement Lead

The YMCA of Columbia-Willamette is a mission-driven organization seeking individuals who are enthusiastic and passionate about our mission and vision. We put Christian principles of love, respect, honesty, responsibility, and service into practice.

About the role

To provide excellent customer service in a professional and knowledgeable manner while improving the lives of members through healthy living, youth development, and social responsibility. This is an in-person, highly visible role designed to maximize member interaction both at the membership desk and wellness area. You will work in a fast-paced, friendly environment building relationships with staff, guests, and members from children to seniors.

Responsibilities

• Greet all persons who enter the facility and refer/direct them to the proper department.
• Act as cashier, answer phones, and give facility tours.
• Assist in membership recruitment and retention efforts.
• Perform administrative tasks and register members into programs and memberships.
• Communicate between departments and report issues to the appropriate person as Manager on Duty (MOD).
• Handle member complaints and apply effective problem-solving to reach positive outcomes.
• Create a warm and welcoming environment for members and program participants.

Requirements

• 2+ years of customer service experience.
• High School diploma or its equivalent.
• Availability during the following hours (weekend availability is mandatory):
  • Monday–Thursday: 5 AM to 9 PM
  • Friday: 5 AM to 8 PM
  • Saturday: 7 AM to 5 PM
  • Sunday: 12 PM to 4 PM

Key Results

• Demonstrate the Y’s Christian principles of love, honesty, respect, responsibility, and service.
• Build authentic relationships to enhance individual and team performance.
• Listen and communicate effectively to reflect understanding of audience needs.
• Value diversity, inclusion, and cultural competence.
• Commit to achieving goals while providing quality experiences.
• Possess the functional and technical knowledge to perform the job at a high level.
• Assess, minimize, and prevent risk while ensuring safety and adherence to standards.
• Meet attendance expectations, follow procedures, and demonstrate reliability.
• Demonstrate effective interpersonal skills and accountability.
• Comply with collaboration, personnel policies, dress code, and code of conduct.
• Attend mandatory trainings and meetings, and maintain required certifications.

Benefits

• Free household gym membership.
• Free group fitness classes.
• Free pool access.
• Free hydro-massage (for those over 18).
• Program discounts.
• Paid sick leave.
• Tuition reimbursement opportunities.
• Opportunities for growth and leadership.
• Flexible working hours (part-time, 29 hrs/week).