Membership Lead (Membership Engagement III)

About the Role

We have an awesome opportunity for the critical position of Lead Member Engagement Representative. This is an on-site role where you will provide exceptional customer service, develop strong relationships, and guide members toward achieving their goals. You will also oversee daily facility functions, assist with membership and program enrollment, and provide leadership to the Member Engagement team.

Responsibilities

• Develops positive relationships with members, offering motivational support and guidance tailored to their needs.
• Conducts membership interviews, enrolls new members, and processes applications, including data entry.
• Assists with program registration, answers inquiries, and provides information on YMCA membership and programs.
• Refers members to appropriate programs or staff based on their goals and interests.
• Balances and completes reports for financial transactions.
• Provides guidance and mentoring to the Member Engagement team.
• Ensures the safety and welfare of facility users and building security.
• Leads or assists with Personalized Wellness Plans, YMCA Healthy Living programs, and equipment orientations.
• Monitors and addresses mechanical problems, making decisions on building closure if necessary.
• Acts as manager on duty when assigned.
• Supports at-risk members and maintains related records.
• Follows up on prospective members who have not joined and new member survey feedback.
• Encourages member involvement, identifies potential volunteers, and assists with the Annual Campaign.
• Attends staff meetings and trainings as required.

Qualifications

• 18 years of age or older.
• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• High school diploma or equivalent.
• Exceptional customer service skills, handling multiple inquiries via phone, email, and in person.
• Strong computer skills and experience with database software and word processing.
• Knowledge of standard office equipment (fax machines, copiers, phone systems).

Preferred Qualifications

• CPR and First Aid Certification.
• Six months of supervisory/leadership experience.
• Knowledge of and experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak a language other than English.

Benefits

• Membership to the YMCA of Greater Seattle.
• Medical, Dental, Vision, and Life Insurance.
• Retirement with generous employer contributions.
• Free access to mental health resources.
• Rapidly accruing paid time off (PTO).
• Discounts on qualifying YMCA childcare, day camp, overnight camp, and outdoor leadership programs (25% for part-time, 50% for full-time staff).

Pay

Hiring Range: $22.00 - $24.20/hour DOE

Schedule

Branch operational hours, including mornings, evenings, and weekends.