Membership Lead (Membership Engagement III)

The Y actively promotes a culture free from bias and injustice, dedicated to removing institutional and systemic barriers that result in oppression and racism. We are accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs.

Responsibilities

• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs.
• Refers members as appropriate to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• Provides guidance/mentoring to Member Engagement team as needed.
• Circulates throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
• Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours. If deemed necessary, is responsible for making a decision on building closure.
• May act as manager on duty if assigned.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• May assist with other membership or program related reporting / follow-up as assigned.
• Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Requirements

• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• High school diploma or equivalent.
• Exceptional customer service skills, responding to multiple questions via phone, email and in person.
• Strong computer skills and experience working with database software and word processing.
• Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

Preferred Qualifications

• CPR and First Aid Certification.
• Six months of supervisory/leadership experience (sales, retail, reception, customer service, etc.).
• Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.

Benefits

• Membership to the YMCA of Greater Seattle
• Medical, Dental, Vision, and Life Insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp, and outdoor leadership programs (25% for part-time staff, 50% for full-time staff)

Some benefits only available to full-time staff.

Pay

$22.00 - $24.20/hour, depending on experience.

Schedule

Branch operational hours that may include mornings, evenings, and weekends.

You'll be a great fit for the Seattle Y if you:

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and strong work ethic.
• Are a great problem solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoy working together.
• Want to know that the work you do contributes to building a better, stronger community for all.

Our Mission: Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values: Respect, Responsibility, Honesty, Caring, Passion for Excellence.