Membership Lead (Membership Engagement III)

About the role

The Y actively promotes a culture free from bias and injustice, and is dedicated to removing institutional and systemic barriers that result in oppression and racism. This is an on-site position for a Lead Member Engagement Representative, who will provide exceptional customer service, develop strong relationships with members, and connect them with programs and activities to help them achieve their goals.

Responsibilities

• Develops positive relationships with members and participants, providing motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members, and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, and provides information on YMCA membership and programs.
• Refers members to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• Provides guidance and mentoring to Member Engagement team as needed.
• Circulates throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs, and equipment orientations.
• Monitors, reports, and addresses mechanical problems as specified or that surface during assigned hours.
• May act as manager on duty if assigned.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow-up on prospects who have not joined, as assigned.
• Follows up on new member survey feedback, as assigned.
• May assist with other membership or program-related reporting/follow-up as assigned.
• Encourages member involvement and identifies potential volunteers, assisting with the Annual Campaign.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Qualifications

You should be 18 years of age or older and have one or more years of relevant work experience, a high school diploma or equivalent, and exceptional customer service skills. You should also have strong computer skills and experience working with database software and word processing.

• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• High school diploma or equivalent.
• Exceptional customer service skills, responding to multiple questions via phone, email, and in person.
• Strong computer skills and experience working with database software and word processing.
• Knowledge of standard office equipment, such as fax machines, copiers, and phone systems.

Preferred qualifications include CPR and First Aid Certification, six months of supervisory/leadership experience, and knowledge of and previous experience with diverse populations.

Benefits

Benefits include membership to the YMCA of Greater Seattle, medical, dental, vision, and life insurance, retirement with generous employer contributions, free access to mental health resources, and rapidly accruing paid time off (PTO). Discounts are available on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp, and outdoor leadership programs.

Pay

The hiring range is $22.00 - $24.20/hour, depending on experience.

Schedule

Expected hours of work include branch operational hours, which may include mornings, evenings, and weekends.