Member Consultant Regional Support

About the role

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future.

Responsibilities

• Deliver exceptional service and act as an escalation point for complex member needs, ensuring timely and effective resolution.
• Conduct consumer loan interviews, support applications, and recommend tailored products and services based on member goals.
• Serve as a subject matter expert across deposits, lending, and business services while supporting teammates and ensuring compliance.
• Grow and retain member relationships while supporting multiple branches with a flexible, mobile schedule.

Requirements

• Minimum Qualifications: Bachelor’s Degree or equivalent related experience. Minimum three years of experience in sales-oriented, financial or retail environment. Minimum one year of experience in a financial institution.
• Comply with Safe Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Qualifications

• Previous experience as a BECU Member Consultant.
• Successful completion of in-house training program.
• Excellent problem resolutions, negotiating, and peer coaching skills with the ability to exercise confidentiality and discretion.
• Thorough knowledge of state and federal laws and regulations that pertain to all membership, deposit and loan products and services offered including all forms, interest rates and necessary documentation.
• Thorough understanding of the sales process and manage a sales pipeline efficiently.
• Proficient verbal and written skills required to effectively communicate.
• Able to work a shifting/flexible schedule at multiple sites, including required Saturdays.

Skills

Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

Benefits

• 401(k) Company Match (up to 3%)
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Pay

The Target Pay Range for this position is $28.99-$35.34 hourly. The full Pay Range is $22.50-$41.83 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Schedule

Post-Training Schedule: Flexible shifts between Monday–Friday: 8:00 AM – 6:30 PM Up to 3 Saturdays per month: 8:30 AM – 1:30 PM