Regional Support Associate

Job Summary

The Regional Support Associate will oversee customer orders, create quotes, build relationships, and conduct inventory inspections.

Essential Job Responsibilities

• Receive and process customer orders promptly and accurately.
• Ensure timely delivery of orders and address customer inquiries or concerns regarding orders.
• Input accurate and up-to-date information into the ERP system, including sales orders, purchase orders, inventory levels, and financial transactions.
• Validate data for completeness, accuracy, and compliance with company policies and procedures before entering it into the system.
• Enter and track data in work management and tracking software (Jira).
• Develop knowledge of products, services, and policies.
• Collaborate with internal teams, including sales, operations, procurement, and logistics, to ensure seamless order fulfillment and customer satisfaction.
• Provide support and assistance to colleagues as needed to meet customer needs and business objectives.
• Conduct regular inventory inspections to ensure accuracy and identify any discrepancies.
• Coincide with warehouse and logistics teams to reconcile inventory records and maintain optimal stock levels.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

Required Qualifications

• A high school diploma or equivalent.
• Strong proficiency in Microsoft Office Suite and experience with ERP systems.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams and exhibit strong customer service skills.
• Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proven ability to build and maintain positive relationships with colleagues.
• Ability to work independently with minimal supervision and also as part of a team.
• Adhere to all safety policies and guidelines.
• Perform other duties as assigned.

Prioritized Qualifications

• One (1) year of experience in an administrative or customer-service role, preferably in the chemical or manufacturing industry.
• An associate's degree or higher in Business Administration, Supply Chain Management, or a related field.
• Experience with Acumatica ERP system.
• Knowledge of inventory management principles and experience conducting inventory inspections.

Benefits

Apex offers a robust benefits package, including a pre-employment background check, physical and drug screen, and an equal opportunity employer commitment. New full-time team members are eligible for benefits and accrue paid time off from Day 1.