Regional Support Associate

Job Summary

The Regional Support Associate will oversee customer orders, create quotes, build relationships, and conduct inventory inspections.

Essential Job Responsibilities

• Receive and process customer orders promptly and accurately.
• Ensure timely delivery of orders and address customer inquiries or concerns regarding orders.
• Input accurate and up-to-date information into the ERP system, including sales orders, purchase orders, inventory levels, and financial transactions.
• Validate data for completeness, accuracy, and compliance with company policies and procedures before entering it into the system.
• Enter and track data in work management and tracking software (Jira).
• Develop knowledge of products, services, and policies.
• Collaborate with internal teams, including sales, operations, procurement, and logistics, to ensure seamless order fulfillment and customer satisfaction.
• Provide support and assistance to colleagues as needed to meet customer needs and business objectives.
• Conduct regular inventory inspections to ensure accuracy and identify any discrepancies.
• Coincide with warehouse and logistics teams to reconcile inventory records and maintain optimal stock levels.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

Required Qualifications

• A high school diploma or equivalent.
• Strong proficiency in Microsoft Office Suite and experience with ERP systems.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams and exhibit strong customer service skills.
• Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proven ability to build and maintain positive relationships with colleagues.
• Ability to work independently with minimal supervision and also as part of a team.
• Adhere to all safety policies and guidelines.
• Perform other duties as assigned.

Paid Time Off

You will be eligible for benefits and start accruing paid time off from Day 1!

Equal Opportunity Employer

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class.