Member Consultant Lead - NEW LOCATION IN LIBERTY LAKE!

About the role

The Member Consultant Lead at our Liberty Lake Neighborhood Financial Center will deliver excellent service to members and internal customers. The role involves promoting additional services, resolving escalated issues, and providing on-the-job training and feedback.

Responsibilities

• Deliver exceptional service to members and internal customers, while actively promoting additional services to enhance the members' relationship with BECU.
• Mentor and coach your team of Consultants in delivering top-notch service, resolving escalated issues, and providing on-the-job training and feedback.
• Champion growth by working with branch leadership to identify training needs, mentor team members, and help drive performance in both sales and service goals.
• Process improvement: Recommend and implement changes to procedures, products, and services to provide the best possible member experience.
• Lead reporting efforts: Help create and distribute reports to management and staff to keep everyone aligned with branch goals.
• Ensure compliance: Monitor internal controls, quality reports, and audits to ensure we're always meeting the highest standards.

Requirements

• Minimum qualifications: Bachelor’s Degree or equivalent experience, 3+ years of experience in a Member Consultant/Personal Banker role (or equivalent).
• Desired qualifications: Supervisory experience, strong interpersonal skills and problem-resolution expertise, ability to work independently and as part of a team, managing multiple tasks.

Qualifications

• Leadership and/or mentoring experience.
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
• Flexible schedule, including Saturdays, full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Skills

• Leadership experience.
• Commitment to service excellence.
• Strong interpersonal skills and problem-solving expertise.
• Ability to work independently and as part of a team, managing multiple tasks.
• Adaptability to handle changes with ease, all while maintaining a positive attitude.
• Commitment to growth and fostering a culture of financial wellness for both your team and members.

Benefits

• 401(k) Company Match (up to 3%)
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Pay

The Target Pay Range for this position is $34.20-$42.48 hourly. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance-based and targets vary by role.

Schedule

Variable shifts between 8:00 AM – 6:30 PM, up to 3 Saturdays per month: 8:30 AM – 1:30 PM. One-year commitment: All Retail new hires are expected to remain in this role, location, and schedule for a minimum of one year before pursuing other opportunities within BECU.