Member Connections Specialist

About the role

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business. We promote individuality and encourage our employees to Defy Expectations: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected.

HAPO is now accepting applications for a Member Connection Specialist in Richland, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and deliver service that will “Defy Expectations” with our members, community as well as the team they are a part of.

Responsibilities

Ideal candidates will have excellent multi-tasking skills, excellent written and verbal skills and be comfortable with 80% of their day spent on phones. They will be capable of handling themselves in stressful situations and deescalating adverse member situations.

• Perform member requested transactions accurately and completely.
• Maintains confidentiality of all corporate, personnel and research matters.
• Full understanding of credit union products/services and looks for opportunities to proactively promote them in accordance with the credit union's program standards
• Answering 'back-to-back' calls with consistent exceptional service
• Receptive to frequent coaching on call recording
• Must be able to handle multiple channels of communication at a high level, I.E. Calls, chats, emails, member inbox, Fax
• Must be comfortable making informed decisions and exceptions to strengthen the member relationship while protecting the credit union

Requirements

• High School Diploma or General Education Development (GED) certificate
• Banking and/or Call Center experience
• Location: On-Site Richland (WA)
• Schedule: Must be able to work 35-40 hours a week between the hours of 8:30am – 6:30pm M-F with Rotating Saturdays required.

Qualifications

Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.

Starting Pay Range (DOE): $23.42- $35.12

Benefits

HAPO offers a range of benefits, including:

• No cost premium health insurance for all employees, including medical, dental and vision
• Accidental death and dismemberment insurance
• Long term and Short term disability
• Competitive pay
• Pension Plan
• 401K program with match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans
• Employee Assistance Program (EAP)
• Paid time off
• 11 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)
• Employee Milestone Anniversary Bonus
• Bilingual Incentive (Spanish) for eligible candidates