Member Care Agent

About the role

A Member Care Agent is a call-center representative who delivers outstanding service to members and colleagues, primarily by telephone, from our Tuscaloosa call center. The role demands a calm, professional demeanor, strong computer skills, and the ability to juggle multiple priorities in a fast-paced, detail-oriented environment.

Watch the “A Day in the Life” video (linked above) for a detailed look at the position.

Responsibilities

• Provide friendly, accurate, and professional service to every member and credit-union associate via telephone.
• Describe and offer Alabama Credit Union products and services that enhance members’ lives.
• Maintain composure and an even tone, even with challenging callers.
• Shift focus quickly in a high-volume, multi-priority setting.

Requirements

• High school diploma or equivalent.
• Proficient computer skills, including Microsoft Office and web-based applications.
• Strong ability to remain calm and professional under pressure.
• Self-motivation and a desire to help others in the community.

Qualifications

• Six months or more of experience as a teller, member-service representative, or call-center agent in a credit union or bank (preferred).