Member Care Agent
About the role
The Member Care Agent is a call center representative position dedicated to delivering an outstanding member service experience aligned with Alabama Credit Union’s Shared Values. Agents provide friendly, professional, and accurate service to members and associates, primarily via telephone. This role is based in our Tuscaloosa call center.
If you cannot comfortably discuss Alabama Credit Union products or services with strangers, dislike assisting members with financial questions over the phone, or struggle in fast-paced, detail-oriented environments, this role may not suit you. However, if you thrive under pressure, possess strong computer skills, are eager to learn continuously, and are highly self-motivated, this opportunity could be an excellent fit.
Responsibilities
- Provide exceptional member service with a calm, professional demeanor, even in high-pressure situations.
- Assist members with financial questions and offer relevant products or services to enhance their experience.
- Navigate multiple priorities efficiently in a fast-paced, detail-oriented call center environment.
- Utilize Microsoft Office products and web-based applications to deliver accurate and timely support.
Requirements
- High school diploma or equivalent.
- Strong computer skills, including proficiency with Microsoft Office and web-based applications.
- Ability to maintain composure and an even tone, even with challenging callers.
- Willingness and ability to describe and offer products/services that benefit members.
- Capacity to shift focus quickly in a fast-paced environment.
- Genuine desire to help others in the community.
Qualifications
- At least six months of experience as a teller, member service representative, or call center agent in a credit union or bank (preferred).