Member Benefits Specialist

About the role

The Kentucky League of Cities (KLC) is seeking a service-driven and detail-oriented Member Benefits Specialist to support the KLC Insurance Agency by administering employee benefits, assisting members, and ensuring exceptional customer service. If you enjoy helping people navigate benefits, thrive in a team-oriented environment, and take pride in accuracy and follow-through, we would love to hear from you.

Responsibilities

• Process and review employee benefit and health insurance applications, ensuring accuracy and completeness.
• Assist members and employers with enrollment platforms, invoices, ID cards, providers, pharmacies, and benefit questions.
• Provide hands-on support with claims filing, claim resolution, and communication regarding missing or updated information.
• Educate members on employee benefits, including HSAs, HRAs, FSAs, Section 125 Plans, COBRA, HIPAA, telemedicine, EAPs, and ACA basics.
• Maintain accurate documentation and notes within the applied software system for all member interactions.
• Support open enrollment efforts, including preparing packets and assisting with benefit presentations.
• Collaborate with marketing agents and senior marketing agents to service local agents and member groups, including cross-selling coverage options.
• Assist with bond services and maintain working knowledge of KLC insurance programs.
• Provide backup support within the department and assist with special projects as assigned.

Requirements

• Health and Life insurance license required or willingness to obtain.
• High school diploma or equivalent with at least three years of experience in the insurance industry.
• Valid Kentucky driver’s license and ability to travel in-state as needed.

Qualifications

• Working knowledge of employee benefits and health insurance administration.
• Experience with Applied Systems and Microsoft Word preferred.

Skills

• Strong customer service, organizational, and communication skills.
• Ability to manage multiple priorities, meet deadlines, and work collaboratively.
• Enjoy helping members understand and navigate their employee benefits.
• Take pride in providing accurate, responsive, and professional service.
• Value teamwork and cross-department collaboration.
• Appreciate variety in your work, from member support to open enrollment and special projects.

Benefits

• Thirteen paid holidays.
• Employer-funded HSA.
• Paid health and dental insurance.
• Participation in the County Employees Retirement System (CERS).
• Employee Assistance Program.
• Paid parental leave.
• Adoption and foster care incentives.
• SNOO Benefit.

Schedule

Hybrid work schedule.