Member Associate II

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. Beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

About the role

Kitsap Credit Union is actively hiring for Member Associate I, II and III (Teller/Personal Banker) positions, including at our Harborside Bremerton branch. These positions are responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options.

Reports to: Branch Manager. Employment Type: Full-time, hourly, non-exempt, in-person. Bonus Target: 5% of base pay potential incentive bonus if the credit union hits its goals.

Responsibilities

• Assist members with their financial needs and transactions.
• Identify, develop, and refer business relationships to build market position.
• Educate and introduce current and new members to new products and services and assist in self-service options.
• Foster and maintain constructive member relationships.
• Review and maintain knowledge of products.
• Understand and recommend products and services based on the member’s needs.
• Participate in sales and community events to contribute to branch and credit union goals.
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals.
• Maintain knowledge and adhere to operational, regulatory, security, and compliance standards.
• Accept and process all financial transactions accurately.
• Maintain responsibility and follow proper balancing procedures.
• Promote and effectively demonstrate digital, remote and self-serve options, with continual education as new products and digital services are introduced.
• Proactively generate new memberships through branch sales activities.
• Member Associate III only: Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures.
• Member Associate III only: Provide guidance, training, and support to junior team members.
• Member Associate III only: Assist members and non-members in opening share, new accounts, and basic lending.

Requirements

• High school diploma or GED required.
• Member Associate I: 6 months of cash handling, customer service, and/or retail sales experience.
• Member Associate II: 6 months of Financial Institution experience and 6 months of cash handling, customer service, and/or retail sales experience.
• Member Associate III: 1 year of Financial Institution experience with New Accounts and Consumer Lending experience (HE/HELOC experience preferred but not required), 1 year of cash handling, customer service, and/or retail sales experience.
• Member Associate III only: Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations.
• Member Associate III only: Meet or exceed referral and sales goals.
• Must be able to work Saturdays and extended business hours.
• Ability to work in-person at branches throughout Kitsap, Mason, and Pierce County.
• Must be able to remain in a stationary position for a minimum of 75% of the time.
• Constantly operates a computer and other office productivity machines.
• Frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions.
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions.

Pay

• Member Associate I – Junior Teller: $22.28 - $23.00/hour depending on experience.
• Member Associate II – Teller: $23.00 - $25.00/hour depending on experience.
• Member Associate III – Senior Teller & Lending: $25.35 - $28.00/hour depending on experience.
• All roles have 5% potential incentive of base pay.

Schedule

Monday - Friday 8:30 AM - 5:15 PM.

Benefits

• Free onsite parking.
• Annual time off and sick time accrued.
• 11 paid holidays.
• 1 Personal Day.
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance.
• Employee Assistance Program.
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account.
• 3% KCU funded Safe Harbor Contribution to your 401K.
• KCU will match up to 2% of your 401K contributions (all 401K contributions are 100% vested).
• Potential annual incentive in all roles within Kitsap Credit Union.
• Tuition reimbursement.
• 8 hours of paid volunteer time off.
• Discounts on KCU's products and services.
• ORCA transit access through KCU.