Member and Operations Coordinator

About the role

The Chamber serves businesses, nonprofits, employers, and community partners across Bothell and Kenmore, and this position sits at the center of how the Chamber operates by connecting members, maintaining accurate data, keeping communications on track, and ensuring the Executive Director can focus on membership and resource strategy, sponsorship, and city relationships.

The ideal candidate brings both a hospitality mindset and a systems orientation, with strong member relationships built through genuine warmth and reliable follow-through. This role requires managing the GrowthZone CRM, coordinating pre-event operations, directing part-time support staff, and serving as the operational backbone of a busy, community-facing organization.

This is an in-person role based in Bothell, with some schedule flexibility available and occasional evening availability required for member and community events.

Primary Responsibilities

• Member Care: Member onboarding, renewal follow-up, and retention outreach, building and maintaining relationships with members from first contact through ongoing engagement
• CRM & Data: GrowthZone CRM management, including contact accuracy, automated workflows, event records, reporting, and ongoing data integrity
• ED Support: Executive Director support, including project tracking, member-facing correspondence, sponsor fulfillment coordination, and board meeting preparation
• Communications: Weekly newsletter assembly, communications calendar maintenance, and community event listing updates
• Event Operations: Pre-event operations, including registration setup, materials preparation, attendee management, and post-event follow-up
• Administrative Staff Direction: Creating and sharing a weekly priority list, task assignment, and executing team check-ins with part-time support staff

Qualifications

• CRM: Membership or association CRM experience strongly preferred, particularly with GrowthZone or comparable systems like MemberClicks, Hubspot, Wild Apricot, or Salesforce
• Automation: Demonstrated experience building or managing automated workflows, such as renewal sequences, event communications, or member outreach
• Data Integrity: Strong data discipline, including accurate record-keeping, proactive error correction, and understanding of how data quality affects operations
• Member Relations: Hospitality orientation, with member interactions that feel personal, not transactional
• Organized, detail-oriented, and able to manage multiple priorities without losing follow-through
• Clear, professional communicator in writing, by phone, and in person
• Proficient in Microsoft Office, Google, and email marketing platforms
• Able to work independently and take ownership of responsibilities without close supervision
• Background in chamber, association, nonprofit, or hospitality environments
• Experience coordinating pre-event logistics and directing support staff or volunteers
• Comfort pulling reports and summarizing CRM data for leadership

Pay and Benefits

This is an hourly, non-exempt position, with a rate of $25–$29/hour and hours tracked weekly. Benefits include two weeks of accrued paid time off per year (no carryover) and Washington State Paid Family and Medical Leave.