Operations Coordinator-Member Service

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a member-owned credit union, we invest in our members and the communities we serve, fulfilling the FCCU mission of Life is Better with Community.

Core Values

• Strengthen Community by helping members grow and thrive.
• Community – Our communities define who we are: “People Helping People.”
• Integrity – We live and work with uncompromised integrity.
• Passion – We display passion in our work and service to our membership.
• Growth – We believe growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Responsibilities

• Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
• Maintain strong working knowledge of deposit products, services, and core systems to accurately assist with account maintenance and troubleshooting.
• Support and process all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
• Facilitate teller and deposit training, including preparing training materials and delivering presentations for Member Service functions.
• Ensure compliance with federal regulations and internal policies by following established procedures, documenting member encounters, and upholding security protocols.
• Deliver excellent member service through timely, professional phone support, taking ownership of issues and ensuring positive member experiences.

Requirements

• High school diploma or GED.
• Prior customer service and administrative experience.
• Ability to operate a computer, telephone, and other office equipment.
• Competitive team player with a positive attitude, willing to learn and adapt to change.
• Strong communication skills, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Benefits

• 11 paid federal holidays.
• 401k match.
• Fully paid single medical, dental, and vision coverage.
• Support for work-life balance.

Schedule

Monday–Friday, 8:00 AM–5:00 PM.