Membership & Operations Coordinator

About the role

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is seeking a Membership & Operations Coordinator to join their Association Management team in Chicago.

Responsibilities

• Build and sustain strong client relations through attentive detail in handling membership requests and volunteer interaction
• Serve as the primary staff liaison to select committees and task forces, providing strategic administrative and project management support to drive committee initiatives, facilitate volunteer engagement, and ensure the successful achievement of goals and deliverables
• Care for the coordination and support of member surveys and data collection efforts, including survey development, distribution, reporting, and analysis
• Monitor relevant issues and contribute to projects that advance NSGC’s priorities
• Manage and oversee the awards recognition and mentorship programs, from application administration through recipient recognition
• Manage and coordinate the work of volunteers, vendors, consultants, and other stakeholders to achieve operational objectives and strategic priorities
• Provide administrative and project support to the client and staff team, including database maintenance and reporting
• Maintain and update association websites and online resources with current information related to programs, committees, member resources, and strategic initiatives
• Aid in the preparation of board and committee meetings

Qualifications

• Bachelor’s degree from an accredited four-year institution
• 3-5 years of relevant professional experience, to include project or program management experience
• Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications

• Experience in a nonprofit and/or association environment
• Experience working in a cross-functional environment

Pay

The expected pay for this role is $59,000-$63,000.

Schedule

Smithbucklin operates on a hybrid schedule with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.