Melrose Branch - Sales & Service Representative

About the role

Located at 108 Main Street, the Melrose branch offers a wonderful work community and a place to develop your career. We offer competitive pay rates, comprehensive benefits, and great growth potential.

Responsibilities

• Assists in the daily operation of the branch including keyholder responsibilities to open/close the branch.
• Serves as a financial consultant to new and existing Members by providing information about Metro’s products and services.
• Aids Members in determining which products and services best meet their needs, opens Member accounts, and provides problem resolution.
• Contributes to sales and referral programs including branch sales goals, providing referrals to retail partners as appropriate.
• Communicates status of loan applications to members.
• Maintains member confidence and protects bank operations by keeping member information confidential.
• Trains on additional secondary skills such as outbound collection calls, processing loans, answering calls from the call center, and assist other departments as required by the Universal Service program.
• Participates in and strives to achieve assigned program goals.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of banking experience preferred.
• Excellent communication skills with a demonstrated ability to focus on the customer.
• Perform work with accuracy and attention to detail.
• Previous financial services and sales skills preferred.
• General knowledge of computer software, data input, and Windows-based applications.
• Dependable, responsible, and a commitment to excellence.
• Ability to use office equipment (calculators, ATMs, cash dispensers, coin counters, etc.) and lift teller drawers and bags of coins that can weigh up to 50 pounds.

Qualifications

• None specified.

Skills

• Excellent communication skills.
• Previous financial services and sales skills.
• General knowledge of computer software.
• Dependable, responsible, and a commitment to excellence.
• Ability to use office equipment and lift heavy items.

Benefits

• Comprehensive benefits package including health, dental, and vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays and provides 100% coverage on prescription copays.
• Sales Incentive eligibility; annual retention bonus vesting program.
• 401(k) with matching plan & safe harbor plan – Metro contributes 3% for each employee.
• Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D).
• Discounts on Pet Insurance.

Pay

Competitive pay rates.

Schedule

All branch employees are scheduled weekly to ensure branch hours are properly staffed: Monday - Wednesday 9:00 AM - 5:00 PM; Thursday - Friday 9:00 AM - 6:00 PM; Saturday 9:00 AM - 1:00 PM.